At Royalista.net, we always make sure for a 100% customer satisfaction. We ensure you avail our great services for your buying convenience. So if you’re having problems with your purchased item – defective, wrong shipment, etc.— or any concerns regarding returns, contact us immediately by sending in an e-mail at firstname.lastname@example.org or inform us via Live Chat widget.
To file for returns, simply indicate important information such as order number, valid reason for return, and contact details. Shortly after, you can expect our friendly and knowledgeable agent to assist you all the way.
Return Policy and conditions:
1. The purchased item/s should be returned within 7 calendar days upon receipt.
2. The purchased item subject for return must not been used and its tag is still intact; it should be placed in the original box and/or packaging.
3. An item can only be exchanged for another of the same value or the exact item. Exchange of item is once per item and order, respectively. Take note that for exchange item/s, shipping cost is charged on the customer.
4. We at Royalista.net take account for any shipping mishaps. Should there be any wrong or defective item delivered to you, we replace it immediately without any shipping charge. We also allow full refund if, and only if, the item you purchased is no longer available and would not like to exchange it for another different product. Once the item is returned, we will deposit the refund directly to your account within 3 working days through Bank of the Philippine Island (BPI). However, if you don’t have any accounts on the aforementioned bank, we’ll consider your refund money as a pre-deposit point that can be use upon the next purchase of any items here at the store.